Connectivity

1. What is DSL?

DSL is a modem technology that turns your existing phone line into a three-channel data delivery system. One channel transmits voice services, so normal phone and fax usage continues whether or not you are accessing the Internet. A second channel transmits data downstream at high speeds, and a third bi-directional channel transmits data upstream. The downstream and upstream channels carry information to and from the Internet. Therefore, phone or fax calls occurring on the first channel are not affected by your online activity. There are modems at each end of the phone line. One is at your home; one is at the UTS Central Office. Working together, these modems provide a dedicated connection that avoids the need to dial-up for access to the Internet. The modem in the UTS Central Office points your Internet traffic to the DSL network and on to the Internet. With OneNet DSL Internet access, you have a fast connection to the Internet.

2. How does the OneNet DSL service work?

OneNet DSL technology takes advantage of your existing phone line. While regular phone calls are transferred at relatively low frequencies, OneNet DSL data is transmitted at much higher frequencies. Both types of transmissions can occur simultaneously, without interference.

Voice and digital data are separated by a splitter placed in your home. The splitter sends voice transmissions to the telephone, and digital data transmissions to a OneNet DSL modem. Fax machines will operate as usual.

OneNet DSL offers a virtually instantaneous connection, with no lengthy dial-in process. It's almost like flipping on a light switch: OneNet DSL is always there, whenever you want it.

3. How fast is the DSL Service?

Really fast! Depending on the maximum speed you sign up for, DSL service provides connection speeds that are up to 50 times faster than a traditional dial-up connection. Data and images are loaded at such a rate that you won’t want to go back to your dial-up connection again. It will make your work or play much easier and more fun.

4. Is my OneNet DSL speed guaranteed?

Connection speeds are not guaranteed and will depend on many factors such as general conditions on the Internet at any given time. As such, UTS offers a "best effort" service. That means we don't offer any throughput guarantees, but we will always do our best to provide you with the fastest connection your specific conditions will allow.

5. What affects my connection speed?

When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:

• Computer configuration
• Network or Internet congestion
• Server and router speeds of the Web sites you access
• Other factors

Connection speed is the speed that data is transferred between your computer and the UTS Central Office during your initial connection to the OneNet DSL network. Throughput (Download) speed is the rate that information is transferred from the Internet to your computer. It is the speed at which you receive data. Send speed (Upload speed) refers to the rate that information is transferred from your computer to the Internet.

6. What does an "always on" connection mean?

OneNet DSL gives you a dedicated connection between your computer and your phone network. There is no dialing in; no waiting to get online; and, no busy signals. The Internet is always a click away. OneNet DSL offers a virtually instantaneous connection, with no lengthy dial-in process. It's almost like flipping on a light switch: OneNet DSL is always there, whenever you want it.

7. Will I get busy signals?

No. You will never get busy signals with OneNet DSL because there is no dialing involved. Instead, you are directly connected to the Internet via a dedicated connection that is used only by you.

8. Can I talk on the phone and use OneNet DSL Service at the same time?

Yes, you can talk on the phone and use your OneNet DSL service at the same time, on the same one telephone line. There's no need to add an additional phone line for OneNet DSL service.

9. How does the OneNet DSL compare to a dial-up or an ISDN connection?

OneNet DSL is better than dial-up because:

• It's up to 25 times faster than a standard 56K modem
• It's always on with no busy signals
• It allows voice over the same phone line, making data-only lines obsolete
• It's more secure, due to having no shared bandwidth with other users
• There are no dial-up telephone charges to access the internet

OneNet DSL is better than ISDN because:

• It's up to 10 times faster than 64K ISDN
• It's up to 5 times faster than 128K ISDN
• It saves you from spending money on costly ISDN lines
• There are no dial-up telephone charges to access the internet

10. How does OneNet DSL compare to Wireless modems?

OneNet DSL is based on a fixed telephone line. Weather has no influence on the connection. The DSL connection is dedicated to you, other DSL users cannot interfere.

11. How does OneNet DSL compare to Satellite modems?

OneNet DSL is based on a fixed telephone line. Weather does not influence the performance. There are no long delays in the connection in comparison with satellite.
No separate permits are necessary.

12. How does the OneNet DSL compare to getting a second phone line?

You can enjoy the speed and reliability of OneNet DSL for just a little more per month than you may currently be paying for dial-up access and a second phone line.

13. What kind of IP address is provided with OneNet DSL?

The OneNet Internet, OneNet Voice and OneNet Triple Play bundles are provided with one public, dynamic IP address. No additional IP addresses are available on these bundles. With our OneNet Office DSL service we provide a variety of choices in Public, Static and additional IP addresses. Please take a look at our Office DSL choices.

14. Can you provide me with a static IP address on my OneNet DSL?

If you require a static IP address we suggest you order an Office DSL or an IP leased line.

15. Can I get additional IP addresses with OneNet DSL?

Only one public, dynamic IP address is provided with each OneNet DSL connection.

16. Can I host my company’s website on the web space provided by OneNet?

The web space provided in the DSL bundles is for personal use only.